Shipping policy

At Galaxy Distributor, we aim to make every order simple, convenient, and dependable. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Order Processing

Orders are processed after they are successfully placed and payment has been confirmed. Processing times may vary depending on product availability, order volume, and other circumstances.

Orders containing multiple products may be shipped together or separately depending on availability and fulfillment requirements.

Shipping Times

Estimated delivery times depend on your location, selected shipping method, product availability, and carrier performance. Any estimated delivery timeframe provided at checkout is an estimate and is not a guaranteed delivery date.

Unexpected delays may occur because of weather, holidays, carrier disruptions, customs procedures, or other circumstances outside our control.

Shipping Charges

Shipping charges, where applicable, are calculated and displayed during checkout based on the destination, order size, shipping method, and other applicable factors.

Any available free-shipping promotions will be subject to their specific terms and conditions.

Order Tracking

When tracking is available, tracking information may be provided once your order has been dispatched. You can use the tracking information provided by the carrier to monitor your shipment.

Please allow some time for tracking information to become active after your order has shipped.

Delivery Address

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully check your:

  • Full name

  • Shipping address

  • City and postal code

  • Phone number

  • Any required delivery instructions

Galaxy Distributor is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number and shipping information.

We will review the available shipment information and assist you with the next steps.

Damaged Packages

If your package arrives damaged, please inspect the contents as soon as possible. If the product is damaged or there is an issue with your order, contact us promptly and provide your order details along with photographs or other relevant information when requested.

Restricted Products

Certain products, including OTC medications, medical supplies, vitamins, wellness products, and other regulated or restricted items, may be subject to additional shipping, delivery, or purchase restrictions depending on the destination.

Some products may not be available for shipment to certain locations.

International Shipping

International shipping availability depends on the destination and the products included in the order. Customers are responsible for complying with applicable local laws and regulations.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges, where applicable, are the customer's responsibility unless otherwise stated at checkout.

Changes to This Policy

Galaxy Distributor may update this Shipping Policy from time to time to reflect changes in our services, shipping procedures, or applicable requirements.

By placing an order through our store, you acknowledge and agree to the terms outlined in this Shipping Policy.

Contact Us

If you have questions about shipping, delivery, or an existing order, please contact Galaxy Distributor through the contact information available on our website. Our team will be happy to assist you.